Frequently Asked Questions
What does it mean to register an account?
The My Account feature is offered by us to make your Checkout process quicker and easier.
Other benefits include being able to view your order history, set up multiple delivery addresses, arrange and keep track of any returned goods and form a wish list for future purchases.
Forgotten Password for Login
On the log in page click forgotten password. Enter your email address and we will send you a temporary password. Once this has been entered you will be able to enter your own password.
Am I able to change an order once it has been submitted?
Once the submit order is clicked an order acknowledgement will be sent to yourself and the delivery process will begin. Should you need to change anything please contact our customer service department.
How do I return an item?
Hopefully you will not need to return an item, however if you do, we try to make this as simple as possible. Returns for unwanted goods may be made within 14 days of delivery. If you ordered through your account, you can use the returns facility within your account login. If you purchased your order without forming an account please either contact us at firstname.lastname@example.org or use the returns form available from any product page.
Please ensure that the goods are returned are intact, unused and in the original packaging.
We recommend that when returning goods to ourselves a service which ensures the goods are signed for is used.
Should you wish for us to arrange collection of an item, we will deduct the cost of the return from the refund amount.
For the return of any large items please contact our customer service team.
How do I return a faulty/damaged item?
We endeavour to ensure that all goods supplied by ourselves are of good quality and fault free, should you unfortunately have a faulty item this may be returned within 30 days of delivery. Please contact our customer service team.
If you receive a damaged item please contact our customer service team within 48 hours of delivery. Once the damage has been confirmed we will arrange collection and replacement of the damaged item.
If you purchased an item more than 30 days ago our customer services team are happy to help resolve the problem as quickly as possible. Most of our products have a Manufacturers Warranty and links to their warranty web site pages are available from our Warranty Information page.
Can I have my order delivered to a different address?
Yes. During checkout there is the option to enter a different delivery address to the billing address.
If you have registered an account you can add multiple different delivery addresses.
Can I collect my Order?
Yes. Orders can be collected from our premises in Aldridge please contact our customer service department to arrange.
How much is delivery?
Many items are delivered free of charge. Larger items may incur a charge which is shown on the Product page. Should you order more than one item that incurs a delivery charge, only the largest item delivery charge will be applied to the order. The carriage charge will be displayed in the shopping basket.
The anticipated delivery time is displayed on the product page, many small items are dispatched by carrier for next day delivery. With larger items we will contact you to arrange delivery. We also have items that are bespoke made and may take several weeks to be manufactured and delivered. If an item is out of stock we will contact you regarding the expected delivery date.
Delivery of Large items
We are only able to deliver large items to the main entrance of a property.