UK Mainland Delivery

Many of our items have free delivery and where next day delivery is shown we will endeavour to achieve this, as long as the order is placed before 2pm (11am for towel rails), is within the UK mainland and subject to stock availability 

We will email you an estimated delivery date on receipt of your order and on the day of delivery endeavour to send you the carrier’s details.

We are able to deliver some products to addresses outside the United Kingdom. Please contact us for a quote if this is a requirement. Alternatively, you can arrange for a courier to collect from our premises. 

Many of our products are sent free of charge. Some larger items incur a delivery charge. If more than one item is ordered, the highest of the delivery charges will be applied. This will be displayed in the basket during checkout. 

Our dispatch team may contact you to arrange delivery for all medium and large items on a day to suit you (Monday to Friday). Please provide a valid contact telephone number for delivery when ordering otherwise your delivery may be delayed. If there is no answer on the number provided our dispatch team will arrange a date for delivery and leave you a voicemail if possible, we will send you an email and a text confirming the delivery date as well 

This is an all day delivery as we are unable to advise a time as many items are delivered on our suppliers' own vehicles

If for any reason you are unavailable on the date arranged, please inform us as soon as possible as you may incur a re-delivery fee if we attempt delivery 

Re-delivery charges are as follows; 

Large deliveries £49.99 

Pallet / Oversize deliveries £59.99

Pallet/oversize, large and medium items will require someone to be present to receive and sign for deliveries.  On the day of the delivery, the driver may call approximately an hour in advance to ensure someone is available to receive the delivery. 

We deliver to the main entrance of a property. Our drivers may, at their sole discretion, help carry an item beyond this.  Our drivers may require assistance unloading larger items.

Please double-check every item against the delivery note before signing for the delivery to ensure you have received every item on your order. Sometimes, your order may be delivered in multiple consignments.

Please note only next day delivery applies on orders placed before 2pm Mon - Thurs and orders placed on Friday before 2pm will be dispatched for delivery on Monday on selected items. 

Delivery Restrictions 

Please note for medium and large items we are unable to deliver to the following postcodes using our own vehicles; HS, IV12 - 63, PH6, 8 - 11, 15 - 50, PA20 -78, KA19, 26, 27, G63, 83, 84, FK8, 17 - 21, AB33 - 38, 43, 45, 51-56, KW, ZE, ML12, DG5 - 9, 13,1, TD9-15, DL8, 11-13, LD, SY5-25, LL21, 23-25, 36-53, SA33-73, JE, GY, IM, BT

There may be other postcodes that certain suppliers are unable to deliver to. In these cases, we will contact you to make alternative arrangements. If we can't find a suitable alternative will we refund your payment.

If required, we can provide a quotation for goods to be delivered using one of our 3rd party couriers - please email a list of products and your address details to [email protected]. 

 

Returns

We want all our customers to be happy with their purchases. Returns may be made within 14 days of delivery for unwanted goods. For damaged or incorrect goods, the issue must be reported within 2 working days of delivery and the goods returned within 30 days.

Email us at [email protected] to request a return. We may request photographs of damage to be able to process the return.

Please ensure that the goods returned are intact, unused and in the original undamaged packaging. Unwanted goods must be returned in 'brand new' saleable condition.

For all orders with medium, large or pallet delivery,  items the original delivery fee is non refundable and collection fees may apply 

For some items - mostly large items or items made to order - there may be a restocking fee for unwanted goods. We reserve the right to pass on any restocking fee we are charged by our supplier (but we do not charge anything ourselves).

Damaged Goods

We make every effort to ensure your order is delivered in good condition, on rare occasions your order may be damaged during transit.

Please ensure you inspect the items when receiving your order and if there is any sign of any damage to the packaging or items, please sign the carrier document as damaged.

Please contact our customer service team and inform us of any damages to any items within 48 hours of receiving the goods.

Once the damage has been confirmed we will arrange collection and replacement of the damaged item.